Terms of Use / Distance Sale Contract
This Terms of Use Agreement describes customer’s rights and responsibilities and states the terms and conditions under which customer may use this website. Please read this document carefully.
1.Registering
1.1. Registration is not necessary at yashkadesingns.com. Customers can register, using the registration form, if want to.
1.2.By registering as a customer in yashkadesigns, customer should give required information (name, address, email, phone number).
1.3. Customer declare that the given information is correct.
1.4. By registering as a customer in yashkadesigns, customer agrees to receive news and notifications from shop.
1.5 By registering as a customer, customer agree that data provided in forms will be used by for the purpose of getting customer’s request, responding to it and, if necessary, managing possible contractual relationships.
2.Ordering.
2.1. By placing an order at www.yashkadesigns.com, customer verifies that customer is over 18 years old. 15–18-year-old buyers require their guardian’s permission when buying a product with funds that they have not acquired through their own work.
2.2. Placing an order at www.yashkadesigns.com customer confirms, that aware of all local, state and federal laws regarding the possession or carrying of the ordering products. Yashkadesigns shall be held blameless for any infraction of laws by the purchaser.
2.3. Communication between the customer and yashkadesigns shall occur either by e-mail,chat or telephone. After completing an order, customer get order confirmation be email. A binding sales contract will take effect after yashkadesigns has sent to customer an order confirmation by e-mail.
2.4. Before the order has been sent, the customer has the right to cancel the whole order, or parts of it, by e-mail, letter or phone. After customer’s getting email about shipping, cancelation of order is unable.
2.5 International orders are shipped at the customer’s risk. By placing an international order, the customer assumes all risk of confiscation en route. If customs should confiscate or return goods to yashkadesigns, the customer is still responsible for all shipping charges including return shipping charges. If customs confiscate but do not return goods to MyGoodKnife, customer can’t count on payment return.
2.6 Yashkadesigns accept PayPal payments and all types of credit card accepted through PayPal.
2.7. Yashkadesigns does not allow evasion of taxes and customs duties at our expense. We specify only the actual cost of the product in the documents. If orders are placed within 48 hours to the same shipping address or from the same IP address (specifically, to split one order into several and not pay customs duty) – orders will be joined and sent in one parcel or extra shipping costs will be included in full amount to each extra parcel.
3.Prices
3.1. The valid price is given in dollars (USD). Yashkadesigns reserves the right to make price changes. Prices given in web-shop are available only in web-shop.
3.2 All prices are not include VAT. Customers are responsible for local taxes including VAT if requested by local post office.
4.Delivery
4.1. Yashkadesigns ships to USA,Canada,AU,NZ,EU,UK, with the exception of countries, knive’s delivery to which is prohibited by international law.
4.2 Deliveries are carried by USPS,ePacket,PostNL,SF Express.DHL.
4.3. Shipping is available after 100% order prepayment. Tracking number of parcel will be send to customer after dispatching. The estimated time of dispatch shall be 1-3 working day.
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4.4. Orders placed after 14-00 Thursday will be shipped on the following Monday. On weekends and public holidays shipping is not possible.
4.5. All the customs fees and taxes are solely the buyers’ responsibilities.
4.6. Please, pay your attention that on items page we put estimated delivery time, but finally it is depend only on postal companies. Lead time can be longer or shorter depending on wheather conditions,strikes,Covid influence etc.
4.7. If parcel is not delivered to customer because of customer’s fault (customer gave incorrect shipping address, did not communicate to shipping company, canceled shipping by himself or did not pick up parcel) and had been sent back to yashkadesigns, customer is responsible for all shipping costs to both sides. If customer would like to get parcel again, shipment should be paid by customer. Please note: not deliverd PostNL and SF Express Parcels are not sent back senders, but destroyed at PostNL sorting centers.
4.8. Yashkadesings indicates the average expected time of delivery. Despite the fact that we ship orders as quickly as possible (on the day of the order or the next working day after it), the final delivery time depends only on the work of the postal and customs service of customer’s country. Yashkadesigns is not responsible for delays in transit or in customer’s country.
5.Terms of payment.
5.1. We accept payments only in USD. In shopping cart prices will be in USD and payment will be made in USD according to customer’s bank rate.
5.2. Payments could be made with the following payment methods:
- PayPal
- all types of credit card accepted through PayPal.
The amount to be paid is stated in the order confirmation sent by yashkadesigns. The payer’s banks may charge commission and any fees for international transaction. Our store is not responsible for it.
6.Cancellation.
6.1. Order can be cancelled by Customer only before shipping. After customer have got tracking info – cancellation is impossible.
6.2. Private customers from Euro Union have the right to return unused products within fourteen (14) days of receiving the product(s), starting the day after the receipt date. The returned product(s) and product packaging shall be in the same condition as when received. In that case payment will be refund to customer within 30 days after getting product back. Refund will exclude all shipping costs. Customers have to pay the return shipping cost and all expenses that yashkadesigns incurred for sending the order. The product packaging shall be unbroken and the product shall have no signs of use.
6.3. If the product to be returned is no longer flawless (the product was used or damaged by customer) – payment will not be refunded to customer.
6.4 If customer would like to cancel order after shipping, customer is obligated to cancel delivery by himself (by contacting shipping company) . In case of delivery cancellation customer is responsible for full amount of shipping costs to both sides, any shipping company’s penalty and all expenses that yashkadesigns has incurred for canceled shipment.
7.Deliveries that have broken in transit
7.1 All knives are checked by yashkadesigns before shipping. If the package or the products ordered have been damaged in transit, a damage report should be filed immediately. Customer should inform local Post office about damage immediately. Also in that case inform yashkadesigns custom service by email or in the chat.Yashkadesigns do not accept claims, if customer did not include insurance option.
7.2. If customer did not include insurance option to shipping, refund can be made only partially – according to calculations of the damage costs.
7.3. All refunds for damage or lost parcel are making strongly according to terms of shipping companies. Refund for lost parcel can be made only after shipping company officially consider parcel as lost.
8.Force Majeure
Yashkadesigns shall not be held responsible for any delays, failures to fulfil obligation or any other failures that occurred due to circumstances and obstacles that are beyond our reasonable control, which include but are not limited to strikes, governmental actions, wars or national emergencies, terrorism threats or acts of terrorism, environmental or climatic anomalies, failure of performance by a third party, internet connection issues as well as hardware and software malfunction, other corresponding event beyond yashkadesigns’s control.
9.Solving disputes
Any problems,questions or help,please contact our customer service.We will solve the problem within 24 hours.
10.Privacy and data protection
10.1. Yashkadesigns is secured with SSL (Secure Socket Layer) certificate by Let’s Encrypt. Yashkadesigns web shop is encrypted with 128-bit SSL protection. So customer’s personal data and payment transaction is completely secure.
10.2. Yashkadesigns’s customer’s data is confidential. Yashkadesigns pledges not to divulge customer information to any other party than the company’s internal partners.
10.3 Privacy according to General Data Protection Regulation.
11. Intellectual Property.
All information and content, including photos – is the property of yashkadisigns and protected by international laws.
12.After-Sales Services and Guarantees
Any complaints regarding the goods or services supplied should be made to contact detail provided under contact information. Our business hours are 24/7. Time of claim’s reviews is 24-48 hours.
13.Warranty
Quality is of top priority for yashkadesigns and we stand behind the quality of our products. Therefore, all of our knives come with 1 year warranty. This warranty covers any and all defects in workmanship, build quality and materials used. In the case of a manufacturing or material defect yashkadesigns will replace the knife with the same or other model from our shop range taking into consideration any price differences and stock availability or return money back.
13.1 The warranty does not cover improper usage that results in defects, dents, cuts, breakages and other damage to knife. Examples of improper usage, which may result in the warranty being voided include the following: throwing, pounding, prying, striking, hacking of hard objects for which the knife is not designed for*; overheating the knife or any part of it; incorrect maintenance of mechanisms or other parts; improper storage in harsh environments and storing without cleaning and care; attempting to repair or modify and other similar actions. Attention! Knives not designed for cutting bones or other hard materials.
13.2 Small breaks of knife’s cutting edge after cutting hard products – is not warranty case, but a result of improper use of the knife. Appearance of rust on carbon knives – is not a warranty case as carbon steel knife can get rust. Please work gently! For those manufacturers where most of the production steps are carried out manually, the dimensions may differ slightly from those stated. The difference from the declared size of a few millimeters is not a warranty case.
13.3 Warranty apply only to knives, but not to their packaging. We carefully check knives before shipping and make photos. If customer get damaged knife or knife has deffects, claim should be sent withing 24 h after parcel is gotten by customer.
13.4 Warranty do not apply on spots and small scratches if it specially artificially aged or allowed by the manufacturer (for.ex black coating on carbon steel blades).
Do not wash your knives in the dishwasher. If the knife designed for the cleaning in washing machine the temperature be below of 180 C. The function of a knife is cutting and using it for purposes other than that is not covered by warranty. Knives are not suitable for prying or pounding, therefore blade tip breakage is not included in the warranty. Please match your tools to tasks – use the cutting edge to cut . Some models that have specific designs may be suitable for heavier tasks in which case the warranty terms will be honored.
In warranty case please contact with our customer service.
Statutory Rights: These Terms and Conditions do not affect any of your statutory rights.